Question 1

I have never heard of Kronberg. Why should I trust it?

Accepted Answer

Fair question. Kronberg is new and small, run by one founder building in the open. What you can check is concrete: the movement is a Miyota 2315, the case and bracelet are 316L stainless steel, the crystal is sapphire, and the warranty is two years in writing. You buy it from us directly rather than through a marketplace, so there is one company to hold responsible and one inbox that answers.

Question 2

Quartz at this price? Why not an automatic?

Accepted Answer

Because quartz is the better watch for how this one gets worn. A Miyota 2315 keeps time without winding, sits in a drawer for a month and is still right when you pick it up, and never needs a service appointment. An automatic at this price means cutting somewhere else, usually the case, the bracelet or the crystal. We put the money in those instead.

Question 3

Where does it ship from, and how long does it take?

Accepted Answer

Orders are processed in 1 to 3 business days. After that: Netherlands 1 to 3 business days, Germany 2 to 5, the rest of the European Union 3 to 10, and international 7 to 20. Shipping is calculated at checkout before you pay. Orders going outside the European Union can pick up customs duties or import taxes, and those charges are yours.

Question 4

What if it arrives and I do not want it?

Accepted Answer

You have 30 days from delivery to ask for a return. The watch has to come back unworn and unused, in the original box, with the packaging and proof of purchase. Email us first and wait for approval, because returns sent without it are not accepted. Return shipping is on you. Once it arrives and passes the check, the refund goes back to your original payment method within 7 business days.

Question 5

What does the warranty actually cover?

Accepted Answer

Two years from the verified purchase date, covering manufacturing defects in the movement, case or bracelet, and functional failures with no outside cause. A movement that stops during normal use is covered. It does not cover drops and impacts, water past the 5 ATM rating, battery replacement, scratches and wear from daily use, or work done by anyone else. To open a claim, email your order number, what is happening and photos. You get an answer within 3 business days. Do not ship the watch before it is approved.

Question 6

Is 40 mm going to work on my wrist?

Accepted Answer

40 mm across and 10 mm deep is the size that reads as a proper watch without taking over a slim wrist. The proportion is what does the work: wide enough to be seen, shallow enough to go under a shirt cuff instead of fighting it. If it turns out wrong for you, the 30 day return covers exactly that.

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